Have jobs sent to you!

Recent Job Opportunities

TRACEY PETERSON

822 E 93rd Terr #331      

Kansas City, MO 64131 

tracey.peterson@ymail.com      

614-598-9947

QUALIFICATIONS SUMMARY

Highly personable Customer Service Professional with over eight years of experience in various settings, capable of:

Identifying customer needs and suggesting appropriate product and/or service. .

Demonstrating proven ability to gain and maintain customer loyalty. 

Assessing quantity of talent needed to provide quality customer service throughout a set period of time.

Defusing irate customers and provide initial desired services.

Demonstrating strong work ethic and positive attitude.

Proficiently using Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Publisher, and Microsoft Outlook).

Typing speed - 75 wpm, 10 key speed - 11,500 kph -Utilizing above average written and oral communication skills.

Supervising staff of 20+ employees.

Handling employee relations, including training and disciplinary actions.

Utilizing above average knowledge of shipping methods for mail correspondence

PROFESSIONAL EXPERIENCE

Spherion Staffing                                                                                               

01/2009- 5/2009

Collector (Convergys)

Communicate with customers via phone

Set up payments and payment plans to get accounts current _Skip tracing

Premier Exhibitions, Inc.                                                                             

Floor Supervisor (2/2008 to 9/2008)

Supervised staff of 20

Performed Human Resource functions such as:

hiring

training

discipline

Monitored labor hours

Prepared daily deposit; average $1000

Managed inventory

Analyzed sales data

Ensured customer service quotas were reached -Coached employees on proper customer service techniques -Prepared correspondence to and from corporate office- Initiated an incentive system to increase employee morale

Box Office Clerk

(6/2007 to 07/2007)

Greeted customers

Sold exhibit tickets

Assisted customer with audio tours

Promoted sale of various exhibition products

Accountants, Inc                                                                                            

07/2007 to 02/2008

Data Entry (Suburban Steel Supply)

Processed corporate steel supply orders -Invoiced completed steel orders -Filed steel invoices

NCO Financial Systems, Inc                                                                       

03/2007 to 06/2007

Collector

Managed 500+ Capital One pre-legal collection accounts -Evaluated financial records for possible litigation

Communicated with debtors, attorney, and debt settlement companies to negotiate settlements and payment plan agreements

 Kohn Law Firm                                                                                             

05/2006 to 12/2006

Legal Assistant

Managed 900+ 3rd party medical collection accounts -Communicated with debtors, clients, and attorneys by phone, email, and postal mail -Negotiated payment plans and settlement agreements

Assisted attorneys with preparing for lawsuits and both wage and non-wage garnishments

Ensured monthly collection quotas were reached

EDUCATION AND TRAINING

MENOMONEE FALLS HIGH SCHOOL  

Menomonee Falls, WI                                  

1998 to 2002

High School Diploma

REFERENCES

Available upon request.