Shelley I. Keiter

4116 SE Homestead Dr.

Lee_s Summit, MO 64083

Cell Phone: 951-790-8797

Email: ltlshell@msn.com

I am seeking a position where I can utilize my organizational and effective communication skills towards supporting a high level executive to achieve their goals and objectives.

Profile

Excellent support to President/Owner of company in scheduling meetings, travel arrangements Proven to work in unison with staff, vendors/customers and upper management Detail oriented, organized and highly motivated individual with exceptional leadership skills Education Central State University of Missouri 1 year General Studies Warrensburg, MO

Hickman Mills High School HS Diploma

Kansas City, MO

Professional Experience

North County Health Services, San Marcos, CA 03/2008 - 08/2009 Reported Directly to COO, CFO, CMO and other high level executives Directly supervised one employee, (office receptionist), scheduling breaks, time off, coordinating lunch/break coverage, counseling, hiring, termination and training Recorded accurate meeting minutes for 10 monthly meetings plus various impromptu meetings, to include catering services Managed 6+ individual calendars to correctly schedule meetings and manage their time.

Managed the mail room to include tracking and ordering of supplies, maintenance on machines and keeping the mail room neat and organized.

Instrumental in setting up Video Conferencing for the Company via iLincs

Cohn Consulting & Service, Inc, Kansas City, MO 01/04 to 03/07 Executive Assistant/Office Manager to President/Owner Reported Directly to COO, CFO, CMO and other high level executives Directly supervised one employee, (office receptionist), scheduling breaks, time off, coordinating lunch/break coverage, counseling, hiring, termination and training Recorded accurate meeting minutes for 10 monthly meetings plus various impromptu meetings, to include catering services Managed 6+ individual calendars to correctly schedule meetings and manage their time.

Managed the mail room to include tracking and ordering of supplies, maintenance on machines and keeping the mail room neat and organized.

Instrumental in setting up Video Conferencing for the Company via iLincs Successfully managed a vast range of daily responsibilities to include accounts payable and receivable functions as well as bank deposits and reconciliations

HCA Physician Service Inc., Kansas City, MO 08/96 to 12/03 Supervisor Customer Service/Collections Reported directly to Manager/Director of office Oversaw the Credit/Collections team, their duties included; insurance review, collection calls. Responsible for hiring, training and motivating, counseling and termination of employees Prepared employee evaluations, staff meeting agendas and developed departmental/office wide policy and procedure manual Maintained employee schedules for payroll Supported colleagues and management and fostered a spirit of teamwork and cooperation to ensure consistent productivity and achievement of common goals Provided exceptional customer service to all clients; external and internal Exercised proven problem solving abilities to resolve customer concerns without loss of goodwill or further escalation Responsible for accounts payable and payroll functions; supply ordering/inventory control to ensure the office remained in budget Delivered comprehensive training to new/existing staff members.Provided additional resources for the Physicians Office personnel Fulfilled Continuing Education requirements

St. Luke Hospital of KC, Kansas City, MO, 10/85 to 08/96 Managed Care Analyst Reported directly to Manager/Director of Business Office Accurately reviewed insurance eob's for appropriate reimbursement for 3 entities Demonstrated leadership abilities that led to my being responsible for training new staff members Provided superior backup to other areas of the department by demonstrating a high accuracy rate and exceptional speed in data entry Responsible for answering all inbound patient calls and resolving issues at POC (point of contact) Demonstrated ability to learn and retain ICD9 and CPT4 coding with ease Maintained high level of confidentiality Ability to audit patient accounts with credit balances to determine proper refund

COMMUNITY INVOLVEMENT