5412 N Tracy Ave

Kansas City, Missouri 64118

816 721 22207

sphoenix6@hotmail.com

MICHELLE L. A. COLLINS

Objective

To obtain a position that utilizes present skills while providing useful education for possible advancement within an organization.  

Work of experience

Collections

3/2009-Present Citigroup, Kansas City, Mo  Provide customers of delinquent accounts with helpful options to remove said accounts from delinquent status.

General Manager

6/1999 - Present/ONE DAY A WEEK  MNJ Emblem Company, Kansas City, Mo Assist patrons with customized embroidery orders.

Insure quality production in the use of company machinery by overseeing production process Provide a high level of customer service.

General office duties using basic office equipment (10-key, computer, copier/scanner/printer, fax, etc) Payroll through Intuit Professional bookkeeping through Intuit Merchandising, Purchasing, Inventory, Daily Sales Reconciliation Technical/Mechanical troubleshooting and repairs for embroidery machines Oversee daily operations for 4 locations Health and Safety Instructor

2/2002 - 10/2002  American Red Cross, Kansas City, Mo Instructor of fire safety, water safety, storm safety, general first response, and assisted choking and breathing practices for youth programs and classes.

Program Assistant

11/2000 - 10/2001  Boys' and Girls' Club of North County, Fallbrook, CA Please request information.

CSR II

5/2000 - 4/2001  Synquest, Oceanside, CA Provided customer service via telephone for a national dental referral company.

Cross referenced patient information with the most qualified and appropriate dentist.

Assistant Manager

7/1997 - 4/2000  Blockbuster Video, Kansas City, MO/ Fallbrook, CA Supervised shift crew.

Provide customer service.

Enforced company policies.

Education

NAU, Overland Park, Ks

C.N.A., March 2009-April 2009---KS Credential # 167846  (May 7,2009

Maple Woods Community College, Kansas City, Mo Some College Coursework Completed

Palomar College, Escondido, CA

First Responder, January 2001 - May 2001 Emergency Medical Technician, June 2001 - July 2001 affliations

11/2001 - 3/2004  NREMT