Helen L. Dunn

8000 E. 90th St.                                                                                   

Home (816) 767-0044

Kansas City, Missouri 64138                                                     

helendunn057@yahoo.com

Customer Service  Receptionist  Administrative Support  Clerical  Communications

SUMMARY OF QUALIFICATIONS

Highly proficient professional with a diverse background that includes administrative responsibilities, advising and counseling, maintaining business documentation, quickly assessing and resolving procedural issues, referring families with needs to agencies, establishing and maintaining positive relations with city officials, vendors and clients in efficiently meeting organizational objectives.

HIGHLIGHTS OF SKILLS AND EXPERIENCES

            Excellent Administrative Background

            Highly organized

            Take initiative in meeting goals.

            Accurate and Detail Oriented

            Community Liaison

            A real _People_ person

            Honest with a high work ethic

            Outstanding attendance record

            Customer service focus

            Intelligent, analytic problem-solver

            Proficient in Word and Excel

            Articulate communicator

            Flawless documentation

            Test Administrator and Proctor

            Educational Administrator

            Payroll Preparation

            Processing Credit Reports

            Board Minutes and Documentation

            Event Planning and Coordinating

            Vendor Relations and Purchasing

CAREER HIGHLIGHTS

20 years of successful experience serving in a variety of positions demanding highly accurate and confidential organizational documentation and communication.

Praised by clients for going above and beyond expectations in helping them file claims and receive benefits for public assistance.

Commended by management for stepping into a chaotic situation and bring order to planning and coordinating events at the Overland Park International Trade Center.

Improved communication and scheduling with Drivers for one trucking company, improving job performance.

Selected to administer and proctor college entrance tests for the Kansas City Public Schools based on performance and customer service skills.

Served as a liaison between a community association group and public officials in initiating and implementing community events and activities.

Selected to develop profitable relationships with vendors in selecting supplies and office equipment for employers.

Reassigned _problem_ teachers to appropriate positions and recruited other instructors to teach basic skills to children staying in homeless shelters with the Kansas City Public Schools.

PROFESSIONAL AFFILIATIONS

            Professional Secretaries Association, Westport Chapter

            Robert Small’s Legacy Foundation, Alexandria, Virginia

            City Union Mission, Children’s Academic
            Tutor                                                                                                                                                                                                                

PROFESSIONAL EXPERIENCE

What Make It Be, Inc.   Raytown, Missouri                                                           2007-1/2009

Office Administrative Assistant

Performed multiple administrative functions for this fast-paced interstate trucking firm with 12 18 wheelers and 6 full-time drivers.

Contributed to the success of the organization by meeting tight deadlines for scheduling routes, maintaining positive relations with drivers, resolving customer issues, processing payments and performing A/R functions.

Prepared customer invoices, verified driver credentials and past performance, served as Receptionist and ordered office supplies.

            Utilized Word and Excel in preparing corporate documentation and shipping forms.

Met and exceeded all performance goals in contributing to an efficient and profitable operation.

Bethlehem Home Health Care   Kansas City, Missouri                                          2000-Present

Office Assistant (pt weekends)

Schedule up to 10 Home Health Aides (CNAs) in visiting and meeting the needs of home-bound institutional clients for personal and health-related services.

            Locate substitutes when scheduled Aides are unavailable.

            Work quickly and under pressure to fulfill the obligations of the facility for patient care.

Multiple Staffing Services   Kansas City Metro Area                                              2001-2006

Served in multiple administrative and professional capacities for four staffing agencies:

            Stivers

Served as a Resource Specialist for United Services, identifying clients eligible for utility assistance.

            Today’s Staffing

Worked as a Denial Clerk at Truman Medical Center, checking and verifying insurance claims for medical procedures.

            Qualstaff

            Operated the switchboard for Associated Wholesale Grocers.

            Snelling

            Served as Events Coordinator for the Overland Park International Trade Center.

Responsible for scheduling and overseeing up to 3 events simultaneously at this regional convention center.

Scheduled suppliers and vendors in meeting convention obligations for meeting the needs of clients for superior event services.

Kansas City Public School District   Kansas City, Missouri                                   1995-2000

Secretary

Performed various Human Resource and office administrative functions including recruiting teachers for educational activities, reassigning under-performing instructors and administering college entrance tests.

Kansas City Neighborhood Alliance   Kansas City, Missouri                                  2000-Present

Administrative Assistant

Coordinated events and activities for this umbrella organization of neighborhood organizations.

            Developed positive relations with both community and public agencies and leaders.

EDUCATION AND TRAINING

Secretarial Certificate, Kansas City Metropolitan Community College

REFERENCES