DaLeah Morris

E-mail daleahm3@yahoo.com

(816) 833-8866

23558 S Fuller Court

Independence MO, 64130

Objective       
Enthusiastic self-starter seeking to obtain a challenging position with a growing company in which I can enhance and utilize my skills,  being given the opportunity to gain more skills and knowledge, and one that  provides unlimited growth opportunities.

Work experience    

02/2009-08/2009 - Kansas City, MO Beyond The Conviction-Billing Specialist/Office Support

            Compile and verify the accuracy of intake voucher forms

and revise any errors

Contact  intake sites in order to obtain or relay client_s account information and resolve voucher discrepancies

Prepare itemized invoices; Encode and add amounts of clients services maintain logs of client services prepare clients  intake voucher for continued services

Review job orders to match clients with job requirements,  alternative skill sets and Inform clients of job openings

Instruct clients in presenting a positive image by providing help with resume writing, personal appearance, and interview techniques

            Select qualified applicants and refer them to employers

12/2005 - 10/2008- Kansas City, MO

H&R Block - Support Specialist

Provide world class customer experience through telephone and online chats with clients over a wide variety of issues

Working efficiently in a fast-paced, high call volume environment, using effective customer service techniques with the ability to communicate clearly and calmly

Responsible for accurately interpreting and entering client information into appropriate databases

Navigating contact center software programs and databases to resolve, track and dispatch client issues

Overseeing and handling specific email queues to ensure that the company meets Service Level Agreements

            Trained new associates to handle client contacts

11/2004 - 02/2005- Overland Park, KS

Mentor 4 - Administrative Assistant

            Provided excellent service to staff and clients

            Scheduled conference rooms for meetings, luncheons and training

            Handled dissemination of outbound mail by using internet sites for mail carriers (UPS, FedEx)

            Checked expense reports for budget accuracy

            Directed calls to appropriate party and replied to emails as appropriate

            Performed other daily administrative duties

02/2003 - 10/2004- Kansas City, MO

Edgerson Insurance Agency- Account Specialist

            Handled client telephone calls and messages

            Prepared applications for new accounts and bonds

            Researched files that were up for renewal; reviewed and updated accounts

Prepared/provided insurance certificates and billing invoices.  Handled account collections

            Handled mailing, filing, copying and faxing of documentation and mail

11/1998 - 12/2003- Kansas City, MO

US Postal Service - Mail Processor/Handler

            Provided excellent service to staff and clients

            Scheduled conference rooms for meetings, luncheons and training classes

Handled dissemination of outbound mail by using internet sites for mail carriers (UPS, FedEx)

            Checked expense reports for budget accuracy

            Directed calls to appropriate party and replied to emails as appropriate

            Performed other daily administrative duties