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Resume CarolBusheeDunfee
First Name : Carol
Last Name : Bushee-Dunfee
Email : cbushee@att.net
City : Overland Park
State : KS
Industry : Admin / Office
CAROL A. BUSHEE?-DUNFEE
8909 West 142nd Court Home: 913.897.4822
Overland Park, KS 66221 cbushee@att.net
SUMMARY
Highly motivated, goal and detail oriented. Administrative professional with excellent organizational and time management skills. Recognized as a productive team member with integrity and a high level of commitment. Adept at applying experience and knowledge to identify challenges, find solutions, increase both internal and external customer satisfaction. Expertise in:
Research Time Management
Analyst Multi-tasking
Customer Relationship Management Vendor Management
Process Documentation 10 + years Medical career (LPN)
Problem Resolution
PROFESSIONAL EXPERIENCE
SPRINT NEXTEL, Overland Park, Kansas 1980 - 2008
Business Analyst (2004-2008)
Developed cost effective, high efficient, end to end, simplified process for VOIP (Voice Over Internet Protocol) Cable Order Management.
Member of Cable Order Management team tasked with developing a nationwide One Stop Shop for telecommunications orders. This information was housed on a shared network drive which allowed provisioning staff to access procedures to efficiently and accurately process orders.
Certification team member who partnered with key internal and external stakeholder teams to complete preliminary testing, process documentation and service level agreements for new Telecom vendors. This included developing order templates for provisioning staff to use and efficiently process orders.
Key member of team championed with developing over 50 methods and procedures for new Telecom vendors, enabling orders to be processed accurately and within established time frames.
Implemented new escalation process for provisioning team members. This resulted in timely problem submission and resolution of issues for provisioning staff.
Charter member of team responsible for defining processes to communicate planned and unplanned outages to the order processing team and supervisors. Team was recognized for processing over 1.5 million orders within first year.
Supervisor Network Provisioning (2000-2001)
Business Analyst (2001-2004)
Established, staffed and supervised, Sprint Data Central Office (SCO) moves and closures throughout the United States, with a team of eight employees.
Developed circuit inventory process and documentation. Enabled Access Verification Department and the provisioning staff to follow correct steps for accurate circuit disconnect and access cost recovery. This resulted in the closure of 242 offices throughout the United States, with annualized savings of over $39 Million.
Significantly reduced access charges by $60k per month by continually monitoring and analyzing circuit inventory and disconnecting inactive circuits.
Technical Applications Consultant, Government Services Division (1999-2000)
Project managed and implemented all frame relay, voice and data services for two customers: the U.S. Attorney's Office and U.S. Bureau of Prisons.
Negotiated and confirmed new equipment installation schedules with 200+ U.S. Attorneys Offices and 40+ Federal Bureau of prisons operations personnel, ensuring that all installations were completed within designated time frames.
Hosted weekly project status review conference calls with customers. Responded to customer initiated calls by providing information and resolving issues.
Domestic Provisioner (1980-1999)
Administered all phases of circuit activity for a six-state region, including placing orders for circuits from long distance and local providers for business customers, scheduling installations, order completion and database reconciliation. Interfaced with all levels of management within Sprint and Telecom vendors.
Managed customer and network orders from installation order request, through circuit installation and maintenance.
Provisioned local, long distance and data services, ensuring timely installation of AOL/Earth Link services.
Coordinated and hosted monthly conference calls with Telecom vendor to resolve issues and strengthen customer relations.
Monitored and maintained data base integrity, ensuring accurate information was available to installation and repair service team.
Mentored new provisioning staff following orientation, strengthening skills on vendor management and internal customer relations.
EDUCATION / LICENSURE
Licensed Practical Nurse, Licensed in Ohio and Kansas
Kansas IV Certification for LPN
American Heart Association Healthcare Provider CPR certification
TECHNICAL KNOWLEDGE
Microsoft Word, Excel, PowerPoint, Outlook Express, Medical Terminology
Last Name : Bushee-Dunfee
Email : cbushee@att.net
City : Overland Park
State : KS
Industry : Admin / Office
CAROL A. BUSHEE?-DUNFEE
8909 West 142nd Court Home: 913.897.4822
Overland Park, KS 66221 cbushee@att.net
SUMMARY
Highly motivated, goal and detail oriented. Administrative professional with excellent organizational and time management skills. Recognized as a productive team member with integrity and a high level of commitment. Adept at applying experience and knowledge to identify challenges, find solutions, increase both internal and external customer satisfaction. Expertise in:
Research Time Management
Analyst Multi-tasking
Customer Relationship Management Vendor Management
Process Documentation 10 + years Medical career (LPN)
Problem Resolution
PROFESSIONAL EXPERIENCE
SPRINT NEXTEL, Overland Park, Kansas 1980 - 2008
Business Analyst (2004-2008)
Developed cost effective, high efficient, end to end, simplified process for VOIP (Voice Over Internet Protocol) Cable Order Management.
Member of Cable Order Management team tasked with developing a nationwide One Stop Shop for telecommunications orders. This information was housed on a shared network drive which allowed provisioning staff to access procedures to efficiently and accurately process orders.
Certification team member who partnered with key internal and external stakeholder teams to complete preliminary testing, process documentation and service level agreements for new Telecom vendors. This included developing order templates for provisioning staff to use and efficiently process orders.
Key member of team championed with developing over 50 methods and procedures for new Telecom vendors, enabling orders to be processed accurately and within established time frames.
Implemented new escalation process for provisioning team members. This resulted in timely problem submission and resolution of issues for provisioning staff.
Charter member of team responsible for defining processes to communicate planned and unplanned outages to the order processing team and supervisors. Team was recognized for processing over 1.5 million orders within first year.
Supervisor Network Provisioning (2000-2001)
Business Analyst (2001-2004)
Established, staffed and supervised, Sprint Data Central Office (SCO) moves and closures throughout the United States, with a team of eight employees.
Developed circuit inventory process and documentation. Enabled Access Verification Department and the provisioning staff to follow correct steps for accurate circuit disconnect and access cost recovery. This resulted in the closure of 242 offices throughout the United States, with annualized savings of over $39 Million.
Significantly reduced access charges by $60k per month by continually monitoring and analyzing circuit inventory and disconnecting inactive circuits.
Technical Applications Consultant, Government Services Division (1999-2000)
Project managed and implemented all frame relay, voice and data services for two customers: the U.S. Attorney's Office and U.S. Bureau of Prisons.
Negotiated and confirmed new equipment installation schedules with 200+ U.S. Attorneys Offices and 40+ Federal Bureau of prisons operations personnel, ensuring that all installations were completed within designated time frames.
Hosted weekly project status review conference calls with customers. Responded to customer initiated calls by providing information and resolving issues.
Domestic Provisioner (1980-1999)
Administered all phases of circuit activity for a six-state region, including placing orders for circuits from long distance and local providers for business customers, scheduling installations, order completion and database reconciliation. Interfaced with all levels of management within Sprint and Telecom vendors.
Managed customer and network orders from installation order request, through circuit installation and maintenance.
Provisioned local, long distance and data services, ensuring timely installation of AOL/Earth Link services.
Coordinated and hosted monthly conference calls with Telecom vendor to resolve issues and strengthen customer relations.
Monitored and maintained data base integrity, ensuring accurate information was available to installation and repair service team.
Mentored new provisioning staff following orientation, strengthening skills on vendor management and internal customer relations.
EDUCATION / LICENSURE
Licensed Practical Nurse, Licensed in Ohio and Kansas
Kansas IV Certification for LPN
American Heart Association Healthcare Provider CPR certification
TECHNICAL KNOWLEDGE
Microsoft Word, Excel, PowerPoint, Outlook Express, Medical Terminology