Barbara Keyes

8003 North Hickory

Apartment 526

Kansas City, Missouri 64118 - USA

816-217-3372

E-mail - wollefan@msn.com

OBJECTIVE

To obtain a challenging position with a progressive company.

SUMMARY

20 years of secretarial and general office knowledge

10+ years of sales experience in the Retail Industry

Strong leadership skills

Ability to analyze and solve problems

Effective oral and written communication skills Ability to exceed established deadlines Widespread knowledge in a variety of computer software including Words for Windows, Excel, Power Point, Microsoft Publisher, Macintosh, PageMaker.

WORK HISTORY

August 2003 - August 2009     Aetna Rx Home Delivery

Assistant to the Site Manager and the Business Planning Department

Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.  Manage and maintain executives' schedules.  Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software.   Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution.  Open, sort, and distribute incoming correspondence, including faxes and email.  File and retrieve corporate documents, records, and reports.   Prepare responses to correspondence containing routine inquiries. Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping tasks.  Prepare agendas and make arrangements for committee, board, and other meetings.  Prepare travel arrangements for members of the Management team.

February 2001 - Dec.2002     Associated Wholesale Grocers, Inc.

Executive Assistant - Education Department. Report to the Vice President of Training and Education. Support 5 Facilitators. Coordinate training sessions, responsible for the Accounting and Billing of the Department. Order Supply. Schedule Computer Classes, handle mail and phone calls, update training guides and other secretarial duties.

July 1996 - Dec. 2000     Praxair Surface Technologies, Inc.

Technical writer and graphic designer. Support for the Engineering Department. Formatting, typing and computer designing of graphics for the processes of aviation component repair. In addition, assist customer service with Oracle data processing.

Feb. 1995 - June 1996      Mayer Hoffman McCann, L.C.

 Secretary - Assisted two members and four managers. Typed correspondence and proposals to prospective clients. Prepared billings, handled mail, answered phones and honored other last minute, detailed tasks. Assisted the Tax Department during tax season.

Nov. 1990 - Sept. 1994     American Multi-Cinema Ins.

Administrative Assistant - Attended to the Vice President and Director of Accounting. Organized incoming and outgoing mail and telephone messages. Facilitated travel plans and scheduled weekly CPA training seminars. Assisted other areas of the Accounting Department, which included the Tax Department; prepared documents for the Internal Auditors.

Nov. 1987 - Oct. 1990      La Petite Academy - Executive Offices

Administrative Assistant - Reported to the Vice President of Training and Director of Curriculum.

Performed general secretarial duties. Heavy usage of Desktop publishing, including the design of forms, brochures, newsletters and advertisement for printed publications.

EDUCATION

St. Ludgeri Catholic High School - Helmstedt, Germany.

Private Business School, Helmstedt Germany. Business Communications course at Penn Valley Community College.

SPECIAL SKILLS

Oral and written fluency of German language.

RETAIL EXPERIENCE

Nov. 1996 - Oct. 2000 -   Kohl’s Department Store

Supervisor in the Sports Apparel and Luggage Department. Assisted customer in the selection of merchandise. Responsible for stocking merchandise, completing weekly inventory, and sales reports.

Responsible for completion of all markdown and markups within the department. Trained new employees and assigned responsibility to part-time employees. Assisted ringing up sales for customer when requested.