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Accounting Department – Payroll Clerk
Duties: Process payroll – using Kronos timekeeping system and Great Plains payroll software.  Process payroll checks, spreadsheet work in reporting P/R information.  Clerical duties include typing, data entry into employee records, filing, etc. Basically, anything to get the employee their paycheck.

Requirements: Candidate should be responsible, detail oriented, work well in a fast paced numbers environment and have the ability to work independently.  Needs Excel (spreadsheet) experience and 10 key skills. Must have ability to take direction and to meet deadlines.

Business Development Analyst – Program Growth
Multi Service seeks a business development professional to work with existing clients to grow their customer base. Analyst will be responsible for establishing client relationships, assisting clients with identifying and researching prospective customers, promoting payment programs to end-users, organizing and managing client sales efforts, leading presentations and meetings, and coordinating with internal resources to meet specific customer needs. In addition, analyst will assist outside sales team with sales-related projects (i.e., drafting proposals, cold calling, etc.), as needed.  

Requirements:

• Attention to detail a must
• High-level / forward-looking and creative thinker
• Ability to excel at tasks without the need for step-by-step instructions
• Demonstrated organizational skills
• Ability to overcome obstacles and move projects forward
• Confidence to lead meetings and presentations
• Professional and personable
• Exceptional communication skills, both verbal and written
• Ability / willingness to travel
• Results-oriented, self-starter
• Ability to establish rapport and long lasting relationships with business contacts
• Ideal candidate will have a record of outstanding academic achievement and/or a successful track record in a similar role

Multi Service Fuel Card–Inside Sales Representative

Multi Service was founded in 1978 with the Multi Service Fuel Card as its flagship product. The Multi Service Fuel Card provides fuel management and operational cost-savings to small to medium sized over-the-road trucking companies in U.S. and Canada.

Job Description:

As an inside sales representative of Multi Service, you will be part of an inside sales team responsible for aggressively growing our fuel card customer base. This position is a full-time position with the potential for future career growth.

Responsibilities:

•Generating and qualifying prospects through cold calling at 75 to 100 calls per day

• Present, promote, and sell fuel card product to small and mid-sized trucking

companies

• Grow customer portfolio through new sales by contacting trucking companies to promote the Multi Service Fuel Card

• Routinely follow up with leads and referrals to develop an ongoing business

relationship

• Maintaining solid customer relationships, generating referrals and maximizing the use of the Multi Service Fuel Card as our customers’ preferred card

• Prepare paperwork for underwriting and account setup

• Communicate new product and service opportunities, market developments, and other sales feedback

• Participate in weekly sales meeting and contribute to a positive work environment

• Manage daily schedule

• Meet and exceed monthly sales quota and goals set by General Manager

Qualifications:

• High school diploma

• Minimum 1 year of sales experience, inside sales experience a plus

• Strong communication skills both written and verbal

• Goal oriented with the ability to succeed in a competitive environment

• Professional appearance and the ability to provide a professional company image to prospects

• Ability to work individually and as part of a team

• Excellent sales skills with ability to qualify, close, and develop new and existing business

• Computer literate

• Ability to work in a fast-paced team environment with frequent distractions while maintaining a positive attitude and focus on individual performance

• Strong time management and organizational skills

Specific Knowledge & Skills:

• Excellent prospecting skills

• Must be a creative thinker to overcome customer rejections

• Must be adaptable and be able to consistently deal with ever-changing conditions

• Demonstrated problem solving and negotiation skills

• Strong work ethic with a high level of integrity

• Positive attitude

Multi Service Fuel Cards offers a casual and supportive, yet professional corporate atmosphere and provides a comprehensive benefits package. Professionally, Multi Service Fuel Card provides performance feedback and coaching on a regular basis including appropriate training. Throughout the year, Multi Service sponsors and subsidizes a variety of company events.

Open Road – Senior Customer Service Representative

Multi Service Corporation, a global transaction management company, specializing in billing and payment solutions, is looking for a senior customer service representative to service members of our Open Road Drivers Plan product.

Job Description: As a customer service representative for Open Road, you will be part of a customer service team responsible for establishing and maintaining relationships by phone with our members and the attorneys who work for our members. This is a full time position with future growth opportunities.

Responsibilities:

•Handle incoming calls from members

•Process applications and citations

•Work with the courts to obtain court extension

•Recommend attorneys to members

•Maintain relationships with members through litigation process

•Process claims

•Problem resolution

•Maintaining relationships with key personnel at our carriers

Qualifications:

•High school diploma or GED

•12 months phone based customer service experience

•Excellent written and oral communication skills

•Positive attitude

•Professional appearance and the ability to provide a professional company image to members

•Ability to work as part of a team

Specific Knowledge and Skills:

•Microsoft Word and Excel skills required

•Detail oriented

•Strong organizational ability

•Excellent customer service skills (friendly, courteous, and helpful)

Operations-Operations Manager
Multi Service Corporation is seeking an experienced, detail-oriented candidate with expertise in call center and data processing operations. Responsibilities include managing supervisors and a staff of 20 on multiple shifts. The Operations Department supports multiple business lines with varying tasks, and as such, interfaces with much of MSC's management.   

MSC Operations includes all aspects of credit card authorizations, billing and payment programs, in-house report generation.  The Manager will be directly involved with processing and call management and, in doing so, will gain a working knowledge of the various programs we service. 

Requirements: 
Must demonstrate an aptitude for working in a data processing and call center environment 
Must demonstrate an aptitude for managing multiple priorities and needs of various areas of the company          
Experience with project management and Help Desk environments desirable               
Must be able to develop processes and procedures to manage service level expectations, across multiple shifts
Must be able to ensure professional and responsive services are provided by operations personnel
Several years of recent supervisory experience is required
Strong organizational and analytical skills                 
Excellent communication and interpersonal skills                  
Able to assume leadership role in order to mentor and develop supervisors and staff
Intermediate WORD, EXCEL, DATA ENTRY skills at a minimum 
Exemplary phone customer service skills
Must be willing and able to accommodate management of a 24X7 department
College Degree preferred

Program Management – Account Development Representative
Multi Service Corporation seeks an Account Representative for the Program Management department.  The primary responsibility of the Account Representative is to grow the program and increase revenue.  In addition to this, the Account Representative is responsible for the management of the client relationship, and the maximization of client satisfaction for established accounts, acting as the primary point of contact for the client.

The Account Representative is the owner of the program, and is ultimately responsible for managing and monitoring the program’s status and growth.  They are expected to be familiar with all aspects of the program to facilitate solid client and business line communication when needed throughout the lifecycle of the program.  They should be proactive in assessing potential risks and opportunities across all aspects of the program, and report them to management as needed.

Duties include but are not limited to:

• Work with the client to develop Program Growth Plans targeting opportunities for increased program revenue
• Meet regularly with the client to assess their needs and maintain the list of requests, providing regular updates on program performance and functionality
• Prepare proposals to obtain approval to proceed with client’s billable requests
• Develop and maintain program related documents and manuals
• Maintain in-depth knowledgeable of the contract(s) including contract renewal dates, SLAs, fees, requirements, etc. and ensure compliance
• Work with Marketing and Client to produce program materials proactively
• Provide support to the ensure client side end user accounts are set up and maintained
• Perform cost/benefit analysis of client requests, and work with Business Analyst to develop solutions
• Ensure invoices are prepared correctly and forwarded to the client on a timely basis
• Set development priorities for program(s), working with Business Analyst to balance client, systems, and business line priorities

 Required attributes and skills:

• Ability to perform data analysis to establish trends and determine opportunities for improvement and growth
• Dynamic personality necessary to succeed in a sales role
• Demonstrated tenacity and success in growing revenue
• Highly motivated and organized
• High-level / forward-looking thinker
• College degree preferred
• Critical thinking and analytical skills
• Excellent written and oral communication skills
• Demonstrated ability to prioritize tasks
• Excellent interpersonal skills
• Must be able to demonstrate ability to take an objective and devise and implement a viable plan of action in pursuit of the objective
• Exposure to all aspects of business including marketing, accounting, credit, IT and sales are preferred
• Demonstrated ability to work in both a team and independent environments
• Attention to detail
• Ability / willingness to travel up to 10% of the time

 Systems - Database Manager
Duties: Position is Manager of Database Support team which is responsible for all aspects of our databases in a 24X7 environment. Duties include but not limited to, database design and support of existing database platforms including Oracle 11g and MySQL databases. The database support team is responsible for installing database software, creating databases, applying patches, monitoring, database tuning, account maintenance, backup and recovery, application design, SQL tuning and additional functions such as documentation, business continuity planning and testing.

Requisite Skills: Experience with Oracle Database administration in Linux environment as well as database design is required with a minimum of 5 years experience. A minimum 2 years IT Management experience is also required. The successful candidate will have excellent interpersonal and communication skills and the ability to multi task.

Multi Service is an Equal Opportunity Employer / Affirmative Action Employer / We welcome all veterans and disabled applicants