Provide technical customer support for Garmin's consumer products, answering phone calls, emails, faxes, and letters. Escalate issues for resolution, documentation and follow-up when necessary.
Essential Functions:
- Receive and answer customer inquires and requests regarding products, orders, pricing and other services offered
- Provide operational support for Garmin's consumer electronic products
- Work with customers to determine which products, accessories and plan of action best serves their individual needs
- Remain current on changes in policies, procedures, and product offerings
- Report any and all out-of-line conditions affecting customer satisfaction
- Develop and maintain department and company image and philosophy to the public
- Become highly knowledgeable in the specifications, capabilities and operation of GARMIN products
- Answer customer technical inquiries regarding Garmin products via telephone, letters, fax and electronic mail
- Monitor, document and report failure trends in Garmin equipment
- Identify and recommend improvements in Garmin products, documentation and procedures
- Review special circumstances and authorize warranty service when deemed appropriate
Other Responsibilities:
Qualifications:
Education, Experience and Skills Required:
- 1+ years Customer Service experience
- High School Diploma or equivalent
- Positive attitude
- Team Player
- Excellent written and verbal communication skills
- Ability to grasp new concepts quickly
- Data Entry skills
- Proficiency on Personal Computers
Desirable Qualifications:
- Electronics background
- Experience in aviation or marine electronics
EEO/AA/M/F/D/V
