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Alliance Data of Lenexa is now hiring: in Lenexa, KS Do you want to work in an environment where you can make a difference? Do you know how to make work fun? If the answer is yes, then come and join our stable, growing company About Us Alliance Data® (NYSE:ADS) and its combined businesses is North America’s largest and most comprehensive provider of transaction-based, data-driven marketing and loyalty solutions serving large, consumer-based industries. The Company creates and deploys customized solutions, enhancing the critical customer marketing experience; the result is measurably changing consumer behavior while driving business growth and profitability for some of today’s most recognizable brands. Alliance Data helps its clients create and increase customer loyalty through solutions that engage millions of customers each day across multiple touch points using traditional, digital, mobile and other emerging technologies. Headquartered in Dallas, Alliance Data employs approximately 8,500 associates at more than 50 locations worldwide. Alliance Data is a leading provider of marketing-driven credit solutions, and is the parent company of Epsilon®, a leading provider of multi-channel, data-driven technologies and marketing services, and LoyaltyOne®, which owns and operates the AIR MILES® Reward Program, Canada’s premier coalition loyalty program. For more information about the company, visit our web site, www.AllianceData.com, or you can follow us on Twitter at www.Twitter.com/AllianceData. About our Team As part of the Alliance Data team, you'll be working in a fast-paced servicing environment as the eyes and ears for our clients. You will be an extension of their brand and will be key in providing a positive experience for their customers. We provide a team environment with your own work space where you'll be performing a variety of call center customer service or collection tasks. Taking inbound calls from customers and stores to respond to their questions and concerns will be an important part of your role. Additionally, you'll be making outbound calls to customers to gather account information or resolve their past due situation. When you work hard we take notice and offer rewards based on performance. With Alliance Data you will have the opportunity to grow and perform.
Sales & Service Representatives Positions starting: March 5th, March 19th & April 9th Responsibilities Our Sales and Service Representatives are energetic, reliable, and professional self starters who care for our diverse group of customers by taking a wide range of inbound calls to resolve inquiries and educate the customer regarding their credit accounts. As a critical and essential part of their jobs, representatives must upsale to our eligible customers different product offerings. They are required to meet an established monthly goal based on percentage of sales, productivity and call quality. In addition, our representatives: Update and document account information and records Follow established guidelines for quality and productivity Authorize/decline purchases based on the customer¿s financial profile. Open new credit card accounts for eligible customers In effort to create loyal customer relationships, our representatives must display enthusiasm and dedication to each call while meeting customer’s needs in an appropriate manner of time. Qualifications Ability to work in a fast paced environment where changes to procedures are common Proficient in MS Windows/Outlook Good verbal communications skills Ability to multi-task and prioritize while speaking with customers Basic reading and math skills Good organizational skills Proven decision making ability Ability to input and interpret data This is a call center position. It is imperative that you be comfortable sitting for most of an 8 hour shift. SCHEDULE REQUIREMENT: Weekly hours 40 and available Sunday-Saturday. Shift assignment will be between 1:30pm-11:30pm CT. Every Monday required and on key dates with advanced notice. Every other Saturday required and one Sunday per month. ****Alliance Data pays an additional $1 per hour Shift Differential for any hours worked after 5PM weekly and any hours worked on the weekend. (*Minimum of one hour must be worked during these times to receive Shift Differential.) Compensation and Benefits Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k). Conditions of Employment All job offers are
contingent upon successful completion of a background check. Bilingual Sales & Service Representatives (English & Spanish) Positions starting: March 19th Responsibilities Our Bilingual Sales and Service Representatives are energetic, reliable, and professional self starters who care for our diverse group of customers by taking a wide range of inbound calls to resolve inquiries and educate the customer regarding their credit accounts. As a critical and essential part of their jobs, representatives must upsell to our eligible customers different product offerings. They are required to meet an established monthly goal based on percentage of sales, productivity and call quality. In addition, our representatives: Update and document account information and records Follow established guidelines for quality and productivity Authorize/decline purchases based on the customer's financial profile. Open new credit card accounts for eligible customers In effort to create loyal customer relationships, our representatives must display enthusiasm and dedication to each call while meeting customers needs in an appropriate manner of time. Qualifications Must be bilingual (Spanish & English) Ability to work in a fast paced environment where changes to procedures are common Proficient in MS Windows/Outlook Good verbal communications skills Ability to multi-task and prioritize while speaking with customers Basic reading and math skills Good organizational skills Proven decision making ability Ability to input and interpret data This is a call center position. It is imperative that you be comfortable sitting for most of an 8 hour shift. SCHEDULE REQUIREMENTS-Weekly hours 40 and available Sunday-Saturday. Shift assignment will be between 1:30pm-11:30pm CT. Every Monday required and on key dates with advanced notice. Every other Saturday required and one Sunday per month. ****Alliance Data pays an additional $1 per hour Shift Differential for any hours worked after 5PM weekly and any hours worked on the weekend. (*Minimum of one hour must be worked during these times to receive Shift Differential.) Compensation and Benefits Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k). Conditions of Employment All job offers are contingent upon successful completion of a background check. Apply Now online at: http://www.AllianceData.com
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Alliance Data
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