APAC Customer Services, Inc., an EGS Company, is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973 the company employs a diverse global workforce in several customer interaction centers worldwide.

Principal Responsibilities

            Communicate via inbound and outbound telephone calls with consumers.

            Provide prompt resolution to customer inquiries by providing appropriate and accurate information.

            Accurately document and update records in required systems.

            Follow up in a timely manner to ensure customer satisfaction.

            Understand all programs, systems, and procedures necessary to perform job effectively.

            Where applicable, communicate with customer to attempt to bring resolution to unpaid accounts.

            When requested, upsell and/or cross-sell products or services to customers where appropriate.

            Communicate feedback and progress to management.

            Maintain diplomacy and tact when dealing with upset or escalated calls.

            Escalate customer complaints and/or calls through the appropriate channel to management.

            Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations as directed by management or during training.

            Knowledge, understanding, and compliance with company policies and procedures.

            Provide feedback to management concerning possible problems or areas of improvement.

            Make recommendations to implement improved processes.

            Perform other duties as assigned by management.

Qualifications

            High School Diploma or General Educational Development (GED) certificate.

            Previous customer service and/or call center experience preferred.

            Bi-lingual (Spanish) a plus.

            Ability to maintain the highest level of confidentiality.

            Proficient personal computer skills, including Microsoft Office.

            Excellent interpersonal, written, and oral communication skills.

            Ability to work in a team fostered environment.

            Ability to work in a multi-tasked environment.

            Ability to prioritize and organize work.

            Ability to adapt to a flexible schedule.

Work Environment

            Office environment.

            Ability to lift and/or move 20 pounds with or without accommodation.

We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.

M/F/H/V/EOE/AA

All qualified candidates must pass a comprehensive background investigation.

20401 North 29th Avenue Suite 110

Phoenix, AZ 85027

Apply online: www.ncogroup.com/careers

Ref. Job # 120002501

Human Resource Generalist- 120002474

APAC Customer Services, Inc. , an EGS Company, is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973 the company employs a diverse global workforce in several customer interaction centers worldwide.

Principal Responsibilities

•           Conduct benefit orientations and administer company benefit programs as directed by the Corporate Benefits Department.

•           When requested, process weekly payroll, depending on location.  Ensure maintenance of payroll time clock system, and perform other duties directed by the Corporate Payroll Department.

•           Communicate and interpret APAC policies and procedures with employees and managers on a day-to-day basis.

•           Partner with Corporate Human Resources for employment litigation.

•           Responsible for general administrative functions such as record keeping, reporting, filing, and ensuring that state collection licenses are current for all employees.

•           When requested, manage Human Resources personnel.

•           Recruit for various level positions for the location to include searching, screening, interviewing, and assisting management with candidate selection.

•           Responsible for maintaining all business and employee information in the strictest confidence.

•           Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties.

•           Knowledge, understanding, and compliance with APAC policies and procedures.

•           Assist with progressive discipline with regards to attendance, performance and all aspects of company policy via partnership with Corporate Employee Relations.

•           Provide feedback to management concerning possible problems or areas of improvement as well as performance of team.

•           Make recommendations to implement improved processes.

•           Perform other duties as assigned by management.

Qualifications

•           Related degree or equivalent in relevant work experience.

•           2 years of related and/or management experience required. 3+years of related and/or management experience preferred.

•           Proficient personal computer skills including Microsoft Office.

•           Excellent interpersonal, written, and oral communication skills.

•           Ability to work in a multi-tasked environment.

•           Demonstrated excellence in time management skills.

•           Ability to prioritize and organize work.

•           Ability to maintain the highest level of confidentiality.

Work Environment

•           Office environment.

•           Ability to lift and/or move 20 pounds with or without accommodation.

•           Ability to travel.

We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.

M/F/H/V/EOE/AA

20401 North 29th Avenue Suite 110

Phoenix, AZ 85027

Apply online: www.ncogroup.com/careers

Ref. Job # 12000247

Recruiter-120002473

APAC Customer Services, Inc. , an EGS Company, is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973 the company employs a diverse global workforce in several customer interaction centers worldwide.

Principal Responsibilities

•           Discuss personnel necessities with department management to prepare and implement recruitment process.

•           When requested, create, update and execute advertising/ recruiting plan based on operations forecast.

•           Screen and refer qualified applicants to appropriate department management for follow-up interview.

•           Maintain knowledge of recruitment strategies by attending workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

•           Coordinate and participate in career fairs.

•           Post job openings to career boards, newspapers, and other media outlets as well as internally.

•           Ensure compliance in Corporate Global Recruitment programs. 

•           Maintain professional relationship with city, college, and community placement offices.

•           Provide information on company operations and career opportunities to outside agencies and potential applicants. 

•           Responsible for ensuring proper applicant tracking for Affirmative Action compliance.

•           Complete attrition reporting to track employee retention.

•           Maintain manager and employee confidence and protect reputations by keeping information confidential.

•           Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.

•           Knowledge, understanding, and compliance with APAC policies and procedures.

•           Provide feedback to management concerning possible problems or areas of improvement.

•           Make recommendations to implement improved processes.

•           Perform other duties as assigned by management.

Qualifications

•           Related degree or equivalent in relevant work experience.

•           2 years related experience required.

•           Ability to define problems, collect data, establish facts, and draw valid conclusions.

•           Excellent interpersonal, written, and oral communication skills.

•           Proficient personal computer skills, including Microsoft Office.

•           Ability to work in a team fostered environment.

•           Ability to work in a multi-tasked environment.

•           Ability to prioritize and organize work.

•           Ability to adapt to a flexible schedule.

•           Ability to maintain the highest level of confidentiality.

Work Environment

•           Office environment.

•           Ability to lift and/or move 20 pounds with or without accommodation.

We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.

 M/F/H/V/EOE/AA

20401 North 29th Avenue Suite 110

Phoenix AZ 85027

Apply online: www.ncogroup.com/careers

Ref. Job # 120002473